Where can I find the eCollect file number?
The eCollect file number is a 12-digit number and letter sequence that is used to assign all case-related information, documents and payments made. The entire correspondence of a collection procedure is also kept under this file number.
What is the eCollect file number for?
Each letter from eCollect AG is marked with the file number of the respective claim. In the case of e-mails the reference number is given in the subject line. This identification number is used to quickly assign a case in our system. We therefore ask you to always quote the file number you know when you contact us - regardless of whether you send us an e-mail or a letter or whether you speak to us by telephone. It is also necessary to indicate the file number when making payments. This is the only way we can ensure that we act efficiently.